23 September 2026

Connect with Personetics and Microsoft leaders before the forum begins.

An opening welcome by Personetics CMO, setting the tone for the day with key housekeeping notes and an introduction to the speakers and partners shaping the conversation ahead for the day.

Personetics CEO Udi Ziv explores the accelerating impact of AI on banking and offers his perspective on how financial institutions can adapt, differentiate, and lead through this next era of transformation.

Personetics CMO Alison Albeck Lindland presents key findings from the 2026 Banker Survey, comparing AI priorities, attitudes, and investment across APAC, EMEA, and North America — and translating the data into actionable insights for banking leaders.

Ido Bornstein-HaCohen covers the Personetics - Microsoft partnership and what it means in practice. He also expands on the next wave of banking AI will come from assembling the data and systems banks already have, and shares how Banking Console bridges the gap between the relationship manager and the retail customer, inside the CRM they already use.

Charles Street from Bankwest joins us for a candid discussion of his team's focus on creating simple, genuinely useful everyday banking experiences that drive value for their customers, how they partner with Personetics to turn transaction data into insights customers act on, and what they learned taking Subscriptions Manager from idea to launch.

An engaging peer discussion on turning AI ambition into action, using personalisation to create more meaningful customer experiences, addressing key operational challenges, and preparing for the priorities that will shape the future of banking.

Key takeaways, final reflections, thank you, and next steps

Networking & Drinks